Support & FAQs | Sizanid Staffing

Looking for answers? We’ve got you covered. Our FAQ section is designed to help both job seekers and clients understand how we work, what to expect during the staffing process, and how we support you every step of the way.

For Job Seekers

For Employers

Account & Technical Support

Global Services

Contact Support

1. How do I apply for jobs?

You can browse open roles on our platform or submit your resume through our application form. Once submitted, our team and AI matching system will begin reviewing your fit.

2. What is AI matching and how does it work?

AI matching uses smart algorithms to analyze your skills, experience, and preferences, then connects you with jobs that best fit your profile. This reduces guesswork and speeds up the hiring process.

3. Can I update my resume after submitting?

Yes. You can log in to your account at any time to upload a new version of your resume or update your profile details.

4. What if I need help preparing for interviews?

We provide resources, tips, and recruiter guidance to help you feel confident and prepared for interviews.

5. Do I need to pay to use your services?

No. Our job seeker services are completely free. Employers cover the costs of recruitment.

6. How long does it take to get matched?

Matching times vary depending on the role and your profile, but AI matching typically identifies opportunities within days.

7. Can I apply to multiple jobs at once?

Absolutely. You can apply to as many roles as you’d like, and our system will track your applications for you.

8. Will I be notified if I’m not selected?

Yes. You’ll receive updates on your application status, whether you’re moving forward or not.

9. What types of roles do you offer?

We offer a wide range of roles across industries — from entry‑level positions to specialized technical and leadership opportunities.

10. Is my data secure?

Yes. We use advanced security measures to protect your personal information and comply with global data privacy standards.

1.How do I request talent?

You can submit a request directly through our platform or connect with our team to outline your hiring needs. We’ll gather role requirements, timelines, and preferences to start the process immediately.

2. What industries do you specialize in?

We support a wide range of industries including technology, healthcare, finance, retail, manufacturing, customer service, and more. Our AI platform adapts to diverse verticals, ensuring precise matches across sectors.

3. How does AI improve hiring outcomes?

AI analyzes skills, experience, and cultural fit to match candidates faster and more accurately. It reduces bias, shortens time-to-fill, and improves overall candidate quality by leveraging predictive insights.

4. What’s the average time-to-fill?

While timelines vary by role and industry, our AI-driven process typically reduces time-to-fill significantly — often delivering qualified candidates within days instead of weeks.

5. Can I request remote or hybrid talent?

Yes. We provide flexible staffing options, including fully remote, hybrid, and on-site talent, tailored to your operational needs.

6. Do you offer contract and freelance staffing?

Absolutely. In addition to permanent hires, we support contract, freelance, and project-based staffing to give you maximum flexibility.

7. How do you vet candidates?

Candidates undergo AI-assisted screening, recruiter validation, skill assessments, and background checks to ensure they meet both technical and cultural requirements.

8. Can I interview candidates before hiring?

Yes. You’ll have the opportunity to interview shortlisted candidates to confirm fit before final placement.

9. What if a placement doesn’t work out?

We offer replacement guarantees and ongoing support to ensure your staffing needs are met. If a placement doesn’t align, we’ll quickly provide alternative candidates.

10. Do you offer employer branding or onboarding support?

Yes. We help strengthen your employer brand with tailored messaging and provide onboarding support to ensure new hires integrate smoothly into your team.

1. How do I reset my password?

Click “Forgot Password” on the login page, enter your email, and follow the instructions sent to reset your password securely.

2. I didn’t receive a confirmation email—what should I do?

Check your spam or junk folder first. If it’s not there, request a new confirmation email from your account dashboard or contact support.

3. How do I update my contact information?

Log in to your account, go to “Profile Settings,” and update your phone number, email, or address. Changes are saved instantly.

4. I’m having trouble uploading my resume—any tips?

Make sure your file is in a supported format (PDF, DOC, or DOCX) and under the size limit. If issues persist, try a different browser or device.

5. Can I delete my account?

Yes. You can request account deletion in “Account Settings.” Once confirmed, all your data will be permanently removed.

6. How do I change my job alert preferences?

Go to “Notifications” in your dashboard and adjust your job alert settings by role, location, or frequency.

7. Why can’t I log in?

Double-check your email and password. If you still can’t log in, reset your password or contact support for assistance.

8. How do I enable two-factor authentication?

In “Security Settings,” turn on two-factor authentication and link it to your mobile device or authenticator app.

9. Can I access my account from mobile?

Yes. Our platform is mobile-friendly and accessible via any browser. You can also use our mobile app for a smoother experience.

10. How do I report a bug or issue?

Use the “Help & Support” section in your dashboard to submit a ticket. Include screenshots or details so our team can resolve it quickly.

1. Do you support international placements?

Yes. We specialize in connecting talent with opportunities across borders, ensuring smooth international placements.

2. What regions do you operate in?

We operate globally, with coverage across Africa, North America, Europe, Asia-Pacific, Latin America, and the Middle East.

3. How do you handle visa and relocation?

Our team manages end-to-end visa and immigration processes, plus relocation support including housing, travel, and onboarding assistance.

4. Can I apply for jobs outside my country?

Absolutely. Candidates can apply for roles worldwide, provided they meet the requirements and visa eligibility.

5. Do you offer multilingual support?

Yes. We provide multilingual support to ensure clear communication and accessibility for candidates and employers in different regions.

6. What time zones do you support for remote work?

We support all major time zones, enabling remote teams to collaborate seamlessly across regions.

7. Are there fees for international candidates?

No. Job seekers do not pay fees. Employers cover the costs of recruitment and placement services.

8. Do you work with global companies?

Yes. We partner with multinational corporations, startups, and organizations expanding into new markets.

9. How do you ensure compliance with local labor laws?

We combine AI-driven compliance checks with expert legal oversight to align with local labor, tax, and employment regulations.

10. Can I request talent for overseas expansion?

Yes. We provide tailored staffing solutions to support overseas expansion, including sourcing, compliance, and relocation services.

1. How do I reach customer support?

You can contact our support team through the “Help & Support” section in your dashboard or by email.

2. What are your support hours?

Our support team is available 24/7 to assist with urgent issues, and during standard business hours for general inquiries.

3. Do you offer phone support?

Yes. Phone support is available for priority cases. You’ll find the contact number in your account portal.

4. How quickly will I get a response?

We aim to respond within a few hours for urgent tickets and within one business day for general requests.

5. Can I chat with support live?

Yes. Live chat is available on our website and platform for real‑time assistance.

6. How do I escalate an issue?

If your issue isn’t resolved, you can request escalation directly in your ticket or ask for a supervisor.

7. Do you provide multilingual support?

Yes. Our team offers support in multiple languages to serve global users effectively.

8. Can I track the status of my support request?

Absolutely. Each ticket has a tracking ID, and you can monitor progress in your dashboard.

9. What information should I include when contacting support?

Provide your account details, a clear description of the issue, and any screenshots or error messages.

10. How do I give feedback on support services?

After your case is resolved, you’ll receive a short survey to share feedback and help us impro

Your Questions Answered. Your Journey Supported.

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