ACCOUNT COORDINATOR
JOB SUMMARY
The Account Coordinator provides administrative and operational support for staffing accounts. The role assists with client communication, staffing coordination, candidate documentation, scheduling, and account records to ensure smooth and timely service delivery.
KEY RESPONSIBILITIES
1. Account Support
- Assist Account Managers with daily account activities.
- Maintain accurate client and account records.
- Track account requests, tasks, and deadlines.
- Prepare account documents and reports.
2. Staffing Coordination
- Coordinate staffing requests with recruitment teams.
- Track candidate submissions, interviews, and placements.
- Assist with scheduling interviews and onboarding activities.
- Follow up on outstanding staffing requirements.
3. Client Communication
- Respond to routine client inquiries and requests.
- Communicate updates regarding staffing activities.
- Escalate client concerns to the Account Manager when necessary.
- Maintain professional client relationships.
4. Documentation & Reporting
- Maintain accurate candidate and staffing records.
- Prepare staffing reports and account updates.
- Update CRM, staffing, and internal systems.
- Ensure documentation is complete and up to date.
5. Operations Support
- Coordinate with recruitment, HR, and operations teams.
- Support staffing projects and account initiatives.
- Identify administrative issues and assist with resolving them.
- Ensure tasks are completed within agreed timelines.
KEY PERFORMANCE INDICATORS (KPIs)
- Accuracy of account and staffing records.
- Timely completion of account tasks.
- Response time to client and internal requests.
- Accuracy of staffing reports and documentation.
- Timely coordination of interviews and placements.
- Client and internal team satisfaction.
QUALIFICATIONS
- Bachelor’s degree in Business Administration, Human Resources, Operations, or a related field.
- 1–3 years of experience in account coordination, staffing, recruitment, administration, or a related role.
- Experience with CRM or staffing systems is an advantage.
REQUIRED SKILLS & COMPETENCIES
- Account coordination
- Staffing operations
- Administrative support
- Client communication
- Scheduling and coordination
- Data entry and documentation
- CRM systems
- Organization and time management
- Attention to detail
- Problem-solving
- Teamwork and communication
CORE VALUES
- Integrity
- Professionalism
- Accountability
- Client Focus
- Collaboration
- Respect
- Excellence
- Continuous Improvement
WORKING RELATIONSHIPS
Internal:
- Account Manager
- Staffing Operations Manager
- Recruitment Team
- HR Team
- Operations Team
External:
- Clients
- Candidates
- Staffing partners
- Service providers
ROLE EXPECTATIONS
- Provide accurate and timely account support.
- Coordinate staffing activities efficiently.
- Maintain organized and up-to-date records.
- Communicate professionally with clients and internal teams.
- Follow up consistently on outstanding tasks.
- Support smooth staffing operations and service delivery.