Billing Coordinator

BILLING COORDINATOR

JOB SUMMARY

The Billing Coordinator will support the finance and accounting team by coordinating billing activities, preparing invoices, maintaining accurate customer billing records, and assisting with payment and account-related inquiries. The role helps ensure invoices are accurate, complete, and issued on time while supporting efficient billing and accounts receivable processes.

KEY RESPONSIBILITIES

1. Billing & Invoicing

• Prepare and issue customer invoices accurately and on schedule.
• Review billing information, rates, quantities, and supporting documentation for accuracy.
• Process billing adjustments, credits, and corrections as authorized.

2. Customer Account Management

• Maintain accurate customer billing records and account information.
• Respond to customer inquiries regarding invoices, charges, payments, and account balances.
• Coordinate with internal teams to resolve billing discrepancies and account issues.

3. Payment & Receivables Support

• Monitor customer payments and assist with recording and applying payments to accounts.
• Follow up on outstanding invoices and provide information to the Accounts Receivable team.
• Assist with identifying and resolving payment and billing discrepancies.

4. Reconciliation & Reporting

• Assist with reconciling billing records, customer accounts, and payment information.
• Prepare billing reports, invoice summaries, and accounts receivable support reports.
• Review billing data to identify errors, inconsistencies, or missing information.

5. Records & Administration

• Maintain organized invoices, billing documents, customer records, and supporting documentation.
• Ensure billing records are updated accurately and in a timely manner.
• Support month-end and year-end billing and accounting activities.

KEY PERFORMANCE INDICATORS (KPIs)

• Accuracy and timeliness of invoices issued.
• Timely resolution of billing discrepancies and customer inquiries.
• Accuracy of customer billing records and account information.
• Timely processing and documentation of billing adjustments.
• Accuracy and completeness of billing reports and reconciliations.
• Successful completion of billing activities and deadlines.

QUALIFICATIONS

• Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred.
• 1–3 years of billing, accounts receivable, accounting, or administrative experience preferred.
• Basic knowledge of billing, invoicing, and accounts receivable processes.
• Familiarity with accounting or billing software and Microsoft Office, particularly Excel.
• Strong organizational, numerical, communication, and attention-to-detail skills.

ROLE EXPECTATIONS

• Process invoices and billing information accurately and on time.
• Maintain organized and confidential customer and billing records.
• Respond to billing inquiries professionally and promptly.
• Demonstrate strong attention to detail and numerical accuracy.
• Collaborate effectively with Finance, Accounting, Sales, and other internal teams.
• Follow established billing procedures and support efficient financial operations.