Business Operations Coordinator

BUSINESS OPERATIONS COORDINATOR

JOB SUMMARY

The Business Operations Coordinator is responsible for coordinating and supporting the day-to-day operational activities of Sizanid Staffing. The role ensures that internal processes, administrative workflows, departmental activities, meetings, documentation, and operational initiatives are effectively coordinated and completed in a timely manner.

The Business Operations Coordinator works across departments to facilitate communication, track operational activities, maintain accurate records, support project implementation, monitor deadlines, and identify opportunities to improve business processes and operational efficiency.

KEY RESPONSIBILITIES

1. Business Operations Coordination

• Coordinate daily operational activities across relevant departments.
• Support the implementation of operational plans, procedures, and initiatives.
• Track departmental activities, deadlines, and outstanding action items.
• Ensure operational tasks are followed through to completion.
• Escalate operational issues requiring management attention.

2. Administrative & Operational Support

• Provide administrative support to the Head of Operations and operational teams.
• Coordinate schedules, meetings, agendas, and follow-up actions.
• Prepare operational documents, trackers, reports, and correspondence.
• Maintain organized operational records and documentation.
• Support the smooth coordination of day-to-day business activities.

3. Cross-Departmental Coordination

• Coordinate activities between HR, Recruitment, Staffing, Finance, Marketing, Technology, and other departments.
• Facilitate timely communication and information flow between teams.
• Follow up on departmental requests, deliverables, and action items.
• Support collaboration on cross-functional initiatives.

4. Process & Workflow Management

• Monitor operational workflows to ensure processes are followed correctly.
• Identify process gaps, delays, duplication, or inefficiencies.
• Support the development and implementation of standard operating procedures.
• Recommend practical improvements to operational processes.
• Maintain process documentation and workflow trackers.

5. Operational Reporting & Data Management

• Collect and organize operational data from relevant departments.
• Prepare routine operational reports and summaries.
• Maintain operational dashboards, trackers, and performance records.
• Monitor key operational indicators and highlight significant variances.
• Ensure operational information is accurate, complete, and up to date.

6. Project & Initiative Support

• Support the coordination and implementation of business projects.
• Track project activities, milestones, deadlines, and deliverables.
• Follow up with responsible team members on outstanding tasks.
• Maintain project documentation and action logs.
• Provide administrative and coordination support to the Project Manager and Head of Operations.

7. Meeting & Communication Coordination

• Schedule and coordinate internal operational meetings.
• Prepare agendas, meeting materials, and relevant documentation.
• Record meeting minutes, decisions, and action items.
• Follow up on assigned actions and deadlines.
• Ensure relevant stakeholders receive necessary information on time.

8. Vendor & Resource Coordination

• Support coordination with vendors, service providers, and external partners.
• Maintain vendor and service-related records.
• Track operational supplies, equipment, and other business resources.
• Support procurement and administrative processes when required.
• Escalate vendor or resource-related issues to the appropriate manager.

9. Compliance & Documentation

• Ensure operational activities follow established company policies and procedures.
• Maintain accurate records for operational audits and reviews.
• Support compliance with internal controls and organizational requirements.
• Ensure required documents are properly filed and accessible.
• Escalate identified compliance or documentation gaps.

10. Performance Monitoring

• Track completion of operational activities and departmental deliverables.
• Monitor turnaround times and service levels where applicable.
• Identify recurring operational challenges and report them to management.
• Support the preparation of departmental performance reports.
• Assist in monitoring operational KPIs and targets.

11. Problem Resolution & Continuous Improvement

• Identify operational bottlenecks and recurring issues.
• Coordinate with relevant teams to resolve routine operational problems.
• Escalate complex or unresolved issues appropriately.
• Support continuous improvement initiatives.
• Document lessons learned and recommend improvements to operational workflows.

12. Management Support

• Provide operational information and administrative support to management.
• Assist with preparation for management meetings and operational reviews.
• Support implementation of management decisions and action plans.
• Undertake operational assignments and special projects as directed.
• Maintain professionalism, confidentiality, and accountability in all activities.

KEY PERFORMANCE INDICATORS (KPIs)

• Timeliness of operational task completion.
• Accuracy of operational records and documentation.
• Operational reporting accuracy and timeliness.
• Completion rate of assigned action items.
• Meeting and follow-up effectiveness.
• Cross-departmental coordination efficiency.
• Project and initiative support completion rate.
• Process compliance rate.
• Number of operational improvements implemented.
• Issue resolution turnaround time.
• Vendor and resource coordination effectiveness.
• Stakeholder satisfaction with operational support.
• Reduction in operational delays and errors.
• Achievement of assigned departmental objectives.

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Operations Management, Management, Project Management, HRM, or a related field.
• 2–4 years of experience in business operations, administration, coordination, project support, or a related role.
• Experience coordinating activities across multiple departments is an advantage.
• Experience in HR, recruitment, staffing, consulting, or professional services is an advantage.
• Experience using business productivity, project management, or workflow tools is preferred.

REQUIRED SKILLS & COMPETENCIES

• Business operations coordination
• Administrative coordination
• Project support
• Process and workflow management
• Cross-functional coordination
• Task and deadline management
• Operational reporting
• Data and records management
• Meeting coordination
• Stakeholder communication
• Problem-solving
• Process improvement
• Organizational and time-management skills
• Strong written and verbal communication
• Attention to detail
• Follow-up and accountability
• Microsoft Office and productivity tools
• Project management and collaboration platforms
• Ability to manage multiple priorities
• Confidentiality and discretion

CORE VALUES

• Integrity
• Professionalism
• Accountability
• Excellence
• Efficiency
• Collaboration
• Innovation
• Transparency
• Respect
• Continuous Improvement

WORKING RELATIONSHIPS

Internal:

• Head of Operations
• Operations Manager
• Project Manager
• Operations Analysts
• HR & Recruitment Team
• Staffing Team
• Finance Department
• Marketing Department
• Technology Department
• Department Heads
• Other employees and project teams

External:

• Clients
• Vendors and service providers
• Consultants
• Business partners
• Other relevant stakeholders

ROLE EXPECTATIONS

• Ensure operational activities are coordinated efficiently and completed on schedule.
• Maintain accurate and organized operational records.
• Demonstrate strong follow-up and accountability for assigned tasks.
• Facilitate effective communication across departments.
• Identify operational challenges proactively and support timely resolution.
• Maintain professionalism and confidentiality when handling business information.
• Support process improvement and operational efficiency.
• Provide reliable and responsive support to management and operational teams.