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Candidate Success Manager

Accra, ACC, GhanaCandidate Success & ExperienceFull-time

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CANDIDATE SUCCESS MANAGER

JOB SUMMARY

The Candidate Success Manager is responsible for supporting candidates throughout their recruitment and placement journey. The role ensures candidates receive timely communication, guidance, and support while promoting a positive and professional candidate experience.

KEY RESPONSIBILITIES

1. Candidate Experience

  • Serve as a key point of contact for candidates.
  • Provide timely updates and guidance throughout the recruitment process.
  • Address candidate questions and concerns professionally.
  • Maintain a positive and consistent candidate experience.

2. Candidate Engagement

  • Maintain regular communication with candidates throughout the hiring process.
  • Follow up on interviews, assessments, documentation, and placement requirements.
  • Identify and address potential candidate experience issues.
  • Support candidate engagement and retention initiatives.

3. Placement Support

  • Coordinate with recruitment and staffing teams on candidate placements.
  • Ensure candidates understand placement details and requirements.
  • Support onboarding and transition activities.
  • Track candidate progress through the placement process.

4. Issue Resolution

  • Respond promptly to candidate concerns and requests.
  • Coordinate with relevant teams to resolve issues.
  • Escalate complex matters when necessary.
  • Document candidate interactions and resolutions.

5. Feedback & Reporting

  • Collect candidate feedback on the recruitment and placement experience.
  • Track candidate satisfaction and engagement metrics.
  • Maintain accurate candidate records and communication logs.
  • Prepare candidate experience reports for management.

KEY PERFORMANCE INDICATORS (KPIs)

  • Candidate satisfaction scores.
  • Candidate engagement and retention.
  • Response and issue resolution times.
  • Candidate placement and onboarding completion.
  • Candidate feedback and experience improvements.
  • Accuracy of candidate records.

QUALIFICATIONS

  • Bachelor’s degree in Human Resources, Psychology, Business Administration, Communications, or a related field.
  • 3–5 years of experience in recruitment, candidate experience, customer success, staffing, or a related role.
  • Experience working directly with candidates or clients.

REQUIRED SKILLS & COMPETENCIES

  • Candidate relationship management
  • Customer service
  • Recruitment and staffing knowledge
  • Communication and interpersonal skills
  • Conflict resolution
  • Problem-solving
  • Organization and time management
  • CRM or recruitment systems
  • Reporting and documentation
  • Empathy and professionalism

CORE VALUES

  • Integrity
  • Professionalism
  • Empathy
  • Accountability
  • Respect
  • Collaboration
  • Excellence
  • Continuous Improvement

WORKING RELATIONSHIPS

Internal:

  • Head of Candidate Success
  • Recruitment Team
  • Staffing Operations Team
  • HR Team
  • Account Managers
  • Senior Management

External:

  • Candidates
  • Staffing partners
  • Training and development providers

ROLE EXPECTATIONS

  • Provide timely and professional candidate support.
  • Maintain a positive candidate experience throughout the recruitment journey.
  • Follow up consistently on candidate requirements and progress.
  • Resolve candidate concerns efficiently and professionally.
  • Maintain accurate and confidential candidate records.
  • Use candidate feedback to improve the overall experience.
  • Demonstrate empathy, professionalism, accountability, and strong communication.