Candidate Support Specialist

CANDIDATE SUPPORT SPECIALIST

JOB SUMMARY

The Candidate Support Specialist provides guidance and assistance to candidates throughout the recruitment process. The role ensures timely communication, smooth interview coordination, and a positive candidate experience.

KEY RESPONSIBILITIES

1. Candidate Communication

• Respond to candidate inquiries and provide accurate recruitment information.
• Maintain clear and professional communication throughout the hiring process.

2. Interview Coordination

• Schedule interviews and coordinate calendars with candidates and hiring teams.
• Send interview confirmations, reminders, and relevant meeting details.

3. Candidate Follow-Up

• Follow up with candidates regarding applications, assessments, interviews, and required documents.
• Keep candidates informed of recruitment updates and next steps.

4. Candidate Records & Documentation

• Maintain accurate candidate information and recruitment records.
• Ensure required documents and assessment results are properly recorded.

5. Recruitment Support

• Assist recruiters with candidate screening, assessments, and recruitment activities.
• Escalate candidate concerns or issues to the appropriate team members.

KEY PERFORMANCE INDICATORS (KPIs)

• Candidate response and inquiry turnaround time.
• Interview scheduling and confirmation accuracy.
• Timeliness of candidate follow-ups.
• Accuracy and completeness of candidate records.
• Candidate support and recruitment coordination completion.

QUALIFICATIONS

• Bachelor’s degree in Human Resources, Business Administration, Communications, or a related field.
• 1–3 years of experience in recruitment, HR, customer service, or candidate support.
• Strong communication, organization, and follow-up skills.
• Proficiency in Microsoft Office, Google Workspace, or recruitment systems.

ROLE EXPECTATIONS

• Provide timely and professional candidate support.
• Maintain confidentiality of candidate information.
• Keep accurate and up-to-date recruitment records.
• Communicate clearly with candidates and internal teams.
• Demonstrate professionalism, responsiveness, and attention to detail.

LOCATION

Accra, Ghana