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Communications Manager

Mississauga, ON, CanadaMarketing & CommunicationsFull-time

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COMMUNICATIONS MANAGER

JOB SUMMARY

The Communications Manager develops and manages strategic internal and external communications that strengthen the organization’s brand, reputation, stakeholder relationships, and employee engagement. The role oversees corporate communications, content development, digital communications, internal messaging, public announcements, and communication campaigns across relevant channels. The Communications Manager works closely with leadership and cross-functional teams to ensure organizational messages are clear, consistent, timely, professional, and aligned with business objectives.

KEY RESPONSIBILITIES

1. Communications Strategy & Planning

  • Develop and implement comprehensive communication strategies aligned with organizational goals, brand positioning, and stakeholder needs.
  • Create communication plans, messaging frameworks, editorial calendars, and campaigns for internal and external audiences.
  • Identify communication opportunities and recommend strategies that improve organizational visibility, engagement, and reputation.

2. Corporate & External Communications

  • Manage the development of corporate announcements, newsletters, executive communications, presentations, reports, statements, and other organizational materials.
  • Ensure external communications accurately represent the organization and maintain consistent messaging, tone, and professional standards.
  • Coordinate communications related to company initiatives, events, partnerships, announcements, and other significant organizational developments.

3. Internal Communications & Employee Engagement

  • Develop clear and engaging communications that keep employees informed about organizational updates, initiatives, policies, events, and important developments.
  • Work closely with HR and leadership to strengthen internal communication and support employee awareness, alignment, and engagement.
  • Manage internal communication channels and ensure important information is distributed accurately and within established timelines.

4. Content, Digital & Brand Communications

  • Oversee communication content across websites, social media, email, newsletters, digital platforms, and other approved communication channels.
  • Collaborate with marketing, creative, and PR teams to maintain consistent brand messaging, tone, visual identity, and organizational positioning.
  • Review and approve communication materials for accuracy, clarity, relevance, grammar, quality, and alignment with organizational standards.

5. Stakeholder Management, Monitoring & Reporting

  • Build and maintain effective communication with leadership, employees, media contacts, partners, customers, and other relevant stakeholders.
  • Monitor communication performance, audience engagement, feedback, public discussions, and developments that may affect organizational reputation.
  • Prepare regular communication reports and recommendations for leadership and identify opportunities to improve communication effectiveness.

KEY PERFORMANCE INDICATORS (KPIs)

  • Communication Effectiveness: Quality, clarity, accuracy, consistency, and effectiveness of internal and external communications.
  • Audience Engagement: Engagement and interaction across relevant communication channels and stakeholder groups.
  • Content Delivery: Timely development, approval, and distribution of communication materials and campaigns.
  • Brand Consistency: Consistent application of approved messaging, tone, values, and brand standards across communication channels.
  • Stakeholder Satisfaction: Quality, responsiveness, and effectiveness of communication with employees, leadership, media, partners, and other stakeholders.

QUALIFICATIONS

  • Bachelor’s degree in Communications, Public Relations, Marketing, Journalism, Media Studies, Business Administration, or a related field.
  • 5–7 years of experience in corporate communications, public relations, marketing communications, or a related role.
  • Strong experience developing communication strategies, corporate content, internal communications, digital content, and stakeholder communications.
  • Excellent writing, editing, presentation, leadership, project management, interpersonal, and strategic communication skills.

ROLE EXPECTATIONS

  • Develop and execute communication strategies that support organizational objectives and strengthen stakeholder relationships.
  • Maintain high standards of accuracy, professionalism, clarity, confidentiality, and consistency across all communications.
  • Work effectively with leadership and cross-functional teams to coordinate important organizational messages and initiatives.
  • Stay informed about communication trends, audience expectations, digital channels, and emerging communication opportunities.
  • Demonstrate strategic thinking, leadership, sound judgment, creativity, accountability, professionalism, and strong attention to detail.

LOCATION

Mississauga, Ontario, Canada