Credit Manager

CREDIT MANAGER

JOB SUMMARY

The Credit Manager will oversee the organization’s credit management and accounts receivable activities. The role is responsible for evaluating customer creditworthiness, establishing credit limits, monitoring outstanding balances, managing collections, and reducing credit risk while supporting healthy customer relationships.

KEY RESPONSIBILITIES

1. Credit Assessment & Approval

• Review customer credit applications and financial information.
• Assess customer creditworthiness and recommend appropriate credit limits and payment terms.
• Conduct credit checks and review relevant financial and payment history.

2. Credit & Receivables Management

• Monitor customer accounts, credit exposure, and outstanding balances.
• Review accounts receivable aging reports and identify overdue accounts.
• Ensure credit policies and payment terms are consistently applied.

3. Collections & Account Resolution

• Oversee collection activities for overdue customer accounts.
• Communicate with customers regarding outstanding balances and payment arrangements.
• Resolve billing, payment, and account disputes in collaboration with relevant departments.

4. Risk Management & Compliance

• Identify potential credit risks and recommend appropriate risk mitigation measures.
• Establish and maintain effective credit control procedures.
• Monitor compliance with company credit policies and internal controls.

5. Reporting & Team Management

• Prepare credit, collections, and accounts receivable reports for management.
• Monitor key credit and collection performance indicators.
• Supervise and provide guidance to credit and collections staff as applicable.
• Recommend improvements to credit processes and procedures.

KEY PERFORMANCE INDICATORS (KPIs)

• Accuracy and timeliness of credit assessments and decisions.
• Reduction and effective management of overdue accounts.
• Accounts receivable collection performance.
• Compliance with established credit policies and limits.
• Timely resolution of customer account disputes.
• Accuracy and timeliness of credit and collections reporting.

QUALIFICATIONS

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• 3–5 years of credit management, accounts receivable, collections, or finance experience preferred.
• Strong knowledge of credit assessment, collections, and accounts receivable procedures.
• Familiarity with accounting or credit management software and Microsoft Office, particularly Excel.
• Strong analytical, negotiation, communication, and problem-solving skills.
• Professional certification in credit management, accounting, or finance is an advantage.

ROLE EXPECTATIONS

• Make well-documented and consistent credit decisions.
• Monitor credit exposure and outstanding customer balances effectively.
• Maintain accurate and confidential customer credit records.
• Communicate professionally with customers and internal stakeholders.
• Identify and address credit risks in a timely manner.
• Maintain strong internal controls and support continuous improvement of credit management processes.