Employee Relations Manager

JOB SUMMARY

The Employee Relations Manager is responsible for managing employee relations matters, promoting a positive workplace environment, and supporting fair and consistent application of company policies. The role provides guidance to managers and employees on workplace concerns, performance matters, conflict resolution, and HR policies.

The position works closely with HR and management to address employee concerns, resolve workplace issues, maintain compliance, and strengthen employee engagement and organizational culture.

KEY RESPONSIBILITIES 1. Employee Relations Manage employee relations matters and workplace concerns. Provide guidance to employees and managers on HR policies and procedures. Support fair and consistent resolution of employee issues. Maintain appropriate documentation of employee relations cases. 2. Conflict Resolution Facilitate the resolution of workplace conflicts and disputes. Conduct or support employee meetings and investigations. Recommend appropriate actions based on findings and company policies. Maintain confidentiality throughout employee relations processes. 3. Performance Management Support managers with performance management processes. Advise on performance improvement plans and corrective actions. Ensure performance concerns are addressed consistently and appropriately. 4. HR Policy & Compliance Support the implementation and interpretation of HR policies. Monitor employee relations practices for consistency and compliance. Assist with updates to workplace policies and procedures. Maintain accurate HR documentation and records. 5. Employee Engagement Support initiatives that promote employee engagement and workplace satisfaction. Identify recurring employee concerns and recommend improvements. Promote open communication and a respectful workplace culture. 6. HR Advisory & Reporting Provide employee relations guidance to managers and leadership. Prepare reports on employee relations trends and cases. Maintain confidential employee relations records. Support HR projects and initiatives as required. KEY PERFORMANCE INDICATORS (KPIs) Timely resolution of employee relations cases. Employee relations case documentation accuracy. Manager satisfaction with HR support. Compliance with HR policies and procedures. Employee engagement and workplace satisfaction. Successful resolution of workplace conflicts. Timely completion of investigations and corrective actions. Accuracy and confidentiality of employee records. QUALIFICATIONS Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field. 4–6 years of experience in employee relations, HR, or a related role. Strong knowledge of HR policies, employment practices, and performance management. SHRM or other relevant HR certification is an advantage. REQUIRED SKILLS & COMPETENCIES Employee relations management Conflict resolution and mediation Performance management HR policy interpretation Investigation and case management Strong communication and interpersonal skills Problem-solving and decision-making Confidentiality and professionalism Documentation and reporting Manager and employee coaching Knowledge of HR systems and Microsoft Office CORE VALUES Integrity Professionalism Accountability Fairness Respect Collaboration Confidentiality Excellence Continuous Improvement WORKING RELATIONSHIPS

Internal:

Head of HR / HR Director HR Team Department Managers Employees Senior Management

External:

HR consultants Employment law professionals HR service providers Other relevant external stakeholders ROLE EXPECTATIONS Handle employee relations matters fairly, professionally, and confidentially. Provide timely and practical HR guidance. Support consistent application of workplace policies. Resolve employee concerns effectively and constructively. Maintain accurate and confidential case documentation. Build trusted relationships with employees and managers. Promote a respectful and positive workplace environment. Demonstrate integrity, sound judgment, and accountability.