Head of Global Mobility & Immigration Services

HEAD OF GLOBAL MOBILITY & IMMIGRATION SERVICES

JOB SUMMARY

The Head of Global Mobility & Immigration Services is responsible for leading Sizanid Staffing's global mobility and immigration services, supporting organizations and professionals with international workforce movement, immigration processes, relocation, and cross-border employment requirements.

The role provides strategic and operational leadership for global mobility programs, immigration case coordination, employee relocation, international assignments, visa and work authorization processes, and related compliance requirements. The Head of Global Mobility & Immigration Services works closely with clients, employees, candidates, legal professionals, immigration specialists, government authorities, and internal departments to ensure efficient and compliant mobility services.

KEY RESPONSIBILITIES

1. Global Mobility Strategy & Leadership

• Develop and implement Sizanid Staffing's global mobility and immigration services strategy.
• Establish objectives, service standards, and performance targets for the function.
• Identify opportunities to expand global mobility and immigration services.
• Monitor international workforce and mobility trends.
• Develop solutions that address client workforce mobility requirements.
• Provide strategic recommendations to Executive Management.

2. Immigration Services Management

• Oversee immigration and work authorization case management.
• Coordinate visa, work permit, residence permit, and other immigration-related processes.
• Ensure immigration cases are properly documented and monitored.
• Track application timelines, requirements, renewals, and expirations.
• Coordinate with qualified immigration professionals and legal counsel where required.
• Ensure clients and applicants receive accurate information regarding the status and requirements of their cases.

3. Global Mobility Programs

• Develop and manage global mobility programs for corporate clients.
• Support international assignments, transfers, relocations, and cross-border workforce movements.
• Develop mobility procedures and guidelines for employees and clients.
• Coordinate international relocation requirements.
• Monitor employee mobility throughout the assignment lifecycle.
• Ensure appropriate documentation and approvals are completed.

4. Immigration & Regulatory Compliance

• Monitor applicable immigration, employment, and mobility requirements in relevant jurisdictions.
• Establish processes to support compliance with immigration and work authorization requirements.
• Maintain accurate records of immigration cases and documentation.
• Monitor visa and work permit expiration dates and renewal requirements.
• Identify potential compliance risks and escalate them appropriately.
• Work closely with the Head of Legal and qualified external immigration counsel on complex matters.

5. Client Advisory & Relationship Management

• Serve as a senior point of contact for clients requiring global mobility and immigration services.
• Understand clients' international workforce requirements.
• Advise clients on available mobility service options within the company's scope.
• Provide regular updates on cases and mobility programs.
• Conduct client reviews and identify opportunities to improve service delivery.
• Support client retention and development.

6. Candidate & Employee Support

• Provide appropriate guidance and support to candidates and employees participating in mobility programs.
• Coordinate relocation requirements and documentation.
• Ensure candidates understand applicable processes, timelines, and responsibilities.
• Monitor employee and candidate experience throughout the mobility process.
• Address mobility-related concerns and coordinate appropriate resolutions.

7. International Recruitment & Workforce Mobility

• Work with the Head of Staffing and recruitment teams on international workforce requirements.
• Support cross-border recruitment and placement initiatives.
• Coordinate mobility requirements for international hires.
• Ensure candidates are appropriately informed about work authorization and relocation requirements.
• Support employers in planning international workforce movements.

8. Relocation Services

• Develop and oversee employee relocation services.
• Coordinate accommodation, transportation, documentation, orientation, and other relocation support where applicable.
• Establish relationships with relocation service providers.
• Monitor relocation service quality and costs.
• Ensure relocation arrangements align with client requirements and agreed service standards.

9. External Partners & Professional Networks

• Build relationships with qualified immigration lawyers, consultants, relocation providers, mobility specialists, and other professional partners.
• Coordinate with external specialists on cases requiring specialized expertise.
• Evaluate external service providers and monitor their performance.
• Develop international partnerships that strengthen Sizanid Staffing's global mobility capabilities.

10. Team Leadership

• Lead and supervise the Global Mobility & Immigration Services team.
• Establish individual and team performance targets.
• Assign and monitor immigration and mobility cases.
• Provide coaching and professional development.
• Ensure team members follow established procedures and service standards.
• Promote accuracy, confidentiality, professionalism, and accountability.

11. Technology, Records & Case Management

• Oversee the use of systems for managing immigration and mobility cases.
• Ensure accurate and secure records of clients, candidates, employees, applications, and documentation.
• Establish appropriate case-tracking and reporting processes.
• Identify opportunities to automate administrative mobility processes.
• Ensure confidential information is handled appropriately.

12. Performance, Risk & Reporting

• Establish and monitor global mobility and immigration KPIs.
• Track case volumes, processing timelines, successful outcomes, renewals, and client satisfaction.
• Monitor service costs and operational performance.
• Identify potential immigration and mobility risks.
• Prepare regular performance reports for the Managing Director.
• Recommend improvements to service delivery and operational processes.

KEY PERFORMANCE INDICATORS (KPIs)

The Head of Global Mobility & Immigration Services may be measured using:

• Immigration case processing efficiency
• Case completion rate
• Visa and work authorization renewal tracking
• Case documentation accuracy
• Client satisfaction
• Candidate/employee satisfaction
• Global mobility program performance
• Relocation service quality
• Case turnaround time
• Compliance with applicable requirements
• Number of unresolved mobility issues
• Client retention
• Global mobility revenue
• New mobility clients acquired
• External partner performance
• Achievement of departmental targets

QUALIFICATIONS

• Bachelor's degree in Law, Human Resource Management, International Relations, Business Administration, Immigration Studies, or a related field.
• Master's degree or relevant professional qualification is an advantage.
• 5–8 years of relevant experience in global mobility, immigration services, international recruitment, HR, relocation, or a related field.
• Demonstrated experience managing immigration or international workforce mobility processes.
• Experience working with corporate clients and international employees is preferred.
• Knowledge of immigration and employment requirements across multiple jurisdictions is an advantage.
• Relevant immigration or mobility certification is an advantage where applicable.

REQUIRED SKILLS & COMPETENCIES

• Global mobility management
• Immigration case management
• International workforce management
• Visa and work authorization processes
• Relocation management
• Regulatory compliance
• Client relationship management
• International recruitment
• Case documentation
• Risk management
• Project management
• Stakeholder management
• Negotiation
• Problem-solving
• Communication and presentation
• Cross-cultural communication
• Data management
• Confidentiality
• Attention to detail
• Team leadership

CORE VALUES

The Head of Global Mobility & Immigration Services is expected to demonstrate:

• Integrity
• Professionalism
• Confidentiality
• Compliance
• Accuracy
• Accountability
• Client Focus
• Respect
• Cultural Awareness
• Excellence

WORKING RELATIONSHIPS

The Head of Global Mobility & Immigration Services will work closely with:

• Managing Director
• Executive Management
• Head of Legal
• Head of Staffing
• Head of HR
• Head of Operations
• Head of Sales
• Head of Client Services
• Recruitment Team
• HR Consultants
• Corporate Clients
• Candidates and International Employees
• Immigration Lawyers and Specialists
• Relocation Service Providers
• Government and Immigration Authorities
• International Business Partners

ROLE EXPECTATIONS

The Head of Global Mobility & Immigration Services is expected to build and manage a professional global mobility function, provide efficient immigration and relocation support, maintain strong client relationships, coordinate international workforce movement effectively, manage compliance risks, and contribute to the growth of Sizanid Staffing's international HR and workforce solutions.