HEAD OF STAFFING

JOB SUMMARY

The Head of Staffing is responsible for leading and overseeing Sizanid Staffing's staffing function, ensuring that clients receive qualified, reliable, and suitable personnel in accordance with their workforce requirements.

The role provides strategic and operational leadership for staffing services, including temporary staffing, contract staffing, permanent placements, workforce deployment, candidate management, and client staffing solutions. The Head of Staffing ensures efficient staffing processes, maintains strong relationships with clients and deployed personnel, and ensures staffing targets and service standards are achieved.

KEY RESPONSIBILITIES

1. Staffing Strategy & Leadership

Develop and implement the company's staffing strategy.
Establish staffing objectives, targets, and performance standards.
Identify opportunities to expand Sizanid Staffing's staffing services.
Develop workforce solutions based on client needs and market demand.
Monitor staffing industry trends and workforce requirements.
Provide staffing recommendations to the Managing Director and Executive Management.

2. Client Staffing Requirements

Work with clients to understand their staffing and workforce requirements.
Assess job requirements, staffing volumes, qualifications, experience, and deployment timelines.
Develop appropriate staffing solutions for clients.
Ensure client staffing requests are properly documented and communicated to the relevant teams.
Monitor fulfillment of client staffing requirements.
Maintain strong professional relationships with key staffing clients.

3. Staffing & Placement Operations

Oversee the end-to-end staffing process from client request to candidate deployment.
Coordinate with recruiters and sourcing teams to identify suitable candidates.
Monitor candidate screening, interviews, assessments, selection, and onboarding.
Ensure candidates meet established client and role requirements.
Coordinate deployment and placement of selected candidates.
Monitor staffing turnaround times and service delivery.
Ensure staffing records are accurate and up to date.

4. Candidate & Workforce Management

Oversee the management of Sizanid Staffing's staffing pool and candidate database.
Develop strategies for maintaining an active pipeline of qualified candidates.
Monitor candidate availability, qualifications, experience, and placement status.
Ensure deployed personnel receive appropriate information and support.
Monitor attendance, performance, retention, and workforce issues where applicable.
Address staffing-related candidate concerns and escalate significant issues when necessary.

5. Recruitment Team Coordination

Work closely with recruiters and sourcers to meet staffing requirements.
Communicate staffing priorities, deadlines, and candidate requirements.
Monitor recruitment progress for active staffing assignments.
Identify recruitment gaps and develop solutions to improve candidate supply.
Ensure recruiters meet staffing-related KPIs and timelines.
Provide guidance and support on difficult or high-volume staffing assignments.

6. Staffing Quality Assurance

Establish and maintain quality standards for staffing services.
Ensure candidates are appropriately screened and qualified before deployment.
Monitor client feedback on deployed personnel.
Track placement success, retention, performance, and replacement rates.
Investigate recurring staffing issues and implement corrective measures.
Ensure staffing services consistently meet company and client standards.

7. Workforce Deployment & Scheduling

Coordinate the timely deployment of personnel to client locations or assignments.
Monitor staffing schedules and workforce requirements.
Ensure staffing levels meet agreed client requirements.
Coordinate replacements when personnel resign, become unavailable, or fail to meet requirements.
Maintain accurate records of deployed personnel and assignments.
Work with Operations and clients to resolve deployment-related challenges.

8. Staffing Contracts & Compliance

Ensure staffing activities comply with company policies and applicable employment requirements.
Work with the Head of Legal and Head of HR on staffing contracts and employment documentation.
Ensure appropriate documentation is completed before personnel deployment.
Monitor compliance with client staffing agreements.
Maintain appropriate records relating to staffing assignments and personnel.
Escalate legal, contractual, or compliance concerns to the appropriate executive.

9. Client Retention & Account Growth

Monitor client satisfaction with staffing services.
Identify opportunities to expand staffing services within existing client accounts.
Support the Head of Sales in developing and retaining staffing clients.
Participate in client meetings and staffing reviews.
Identify opportunities for additional workforce solutions.
Address staffing-related client concerns promptly and professionally.

10. Performance Management & Reporting

Establish and monitor staffing KPIs.
Track staffing requests, placements, fulfillment rates, turnaround times, and retention.
Monitor staffing revenue and performance.
Prepare regular staffing reports for the Managing Director.
Analyze staffing data to identify trends, challenges, and opportunities.
Recommend improvements based on staffing performance data.

11. Team Leadership

Lead and supervise the staffing team.
Set individual and team staffing targets.
Conduct regular staffing meetings and performance reviews.
Provide coaching and guidance to staffing personnel.
Identify training and development needs.
Promote accountability, teamwork, professionalism, and service excellence.

12. Process Improvement

Review and improve staffing processes and procedures.
Develop and maintain Standard Operating Procedures for staffing operations.
Identify opportunities to improve staffing turnaround time and candidate quality.
Introduce appropriate technology and automation to improve staffing processes.
Ensure staffing systems and databases are properly maintained.
Continuously improve the efficiency and quality of staffing services.

KEY PERFORMANCE INDICATORS (KPIs)

The Head of Staffing may be measured using:

Number of staffing requests fulfilled
Staffing fulfillment rate
Time-to-fill staffing requests
Placement rate
Candidate retention rate
Staff replacement rate
Client satisfaction
Client retention rate
Candidate satisfaction
Staffing revenue
Staffing gross margin
Candidate pipeline size and quality
Deployment accuracy
Staffing team productivity
Compliance with staffing procedures
Achievement of staffing targets

QUALIFICATIONS

Bachelor's degree in Human Resource Management, Business Administration, Management, Industrial Relations, or a related field.
Professional HR qualification is an advantage.
5–8 years of experience in staffing, recruitment, workforce management, HR, or a related field.
Demonstrated experience managing staffing operations and teams.
Experience in temporary staffing, contract staffing, workforce solutions, or recruitment services is strongly preferred.
Experience managing corporate client accounts is an advantage.

REQUIRED SKILLS & COMPETENCIES

Staffing management
Workforce planning
Recruitment management
Candidate management
Client relationship management
Workforce deployment
Team leadership
Talent acquisition
Performance management
Contract staffing
Data analysis and reporting
Problem-solving
Negotiation
Communication
Organizational skills
Time management
Process improvement
Customer service
Technology and database management

CORE VALUES

The Head of Staffing is expected to demonstrate:

Integrity
Professionalism
Accountability
Reliability
Excellence
Client Focus
Respect
Collaboration
Responsiveness
Continuous Improvement

WORKING RELATIONSHIPS

The Head of Staffing will work closely with:

Managing Director
Executive Management
Head of Operations
Head of Sales
Head of HR
Head of Legal
Recruiters
HR Sourcers
HR Consultants
Clients
Deployed Employees
Candidates
External Partners

ROLE EXPECTATIONS

The Head of Staffing is expected to ensure that Sizanid Staffing consistently provides clients with qualified personnel in a timely and professional manner, maintains an effective staffing pipeline, delivers high-quality workforce solutions, supports client retention, and achieves the company's staffing and revenue objectives.

Head of Staffing/ Talent Aquisition