Head of Training

HEAD OF TRAINING

JOB SUMMARY

The Head of Training is responsible for developing, managing, and overseeing Sizanid Staffing's training and learning services. The role ensures that training programs are relevant, practical, high-quality, and aligned with the needs of clients, professionals, organizations, and the wider workforce.

The Head of Training provides strategic and operational leadership for training programs, workshops, seminars, professional development initiatives, facilitators, learning materials, and training partnerships. The role works closely with Executive Management, HR, Sales, Marketing, and Operations to grow the company's training portfolio and ensure effective learning outcomes.

KEY RESPONSIBILITIES

1. Training Strategy & Leadership

• Develop and implement Sizanid Staffing's training and learning strategy.
• Establish annual training objectives, targets, and priorities.
• Identify emerging workforce skills and training needs.
• Develop training solutions that align with client and market requirements.
• Review and continuously improve the company's training portfolio.
• Provide strategic training recommendations to the Managing Director and Executive Management.

2. Training Needs Assessment

• Conduct training needs assessments for corporate clients and internal teams.
• Identify skills gaps and professional development requirements.
• Consult with clients to understand their workforce development needs.
• Translate identified needs into appropriate training programs.
• Recommend suitable learning methods, formats, and delivery approaches.

3. Training Program Development

• Design and oversee the development of training programs, courses, workshops, and seminars.
• Develop or approve training curricula, learning objectives, course outlines, and training materials.
• Ensure training content is practical, relevant, accurate, and aligned with industry needs.
• Review and update training programs regularly.
• Develop customized training solutions for corporate clients.
• Ensure appropriate assessment methods are incorporated into training programs.

4. Training Delivery & Quality Assurance

• Oversee the delivery of training programs across appropriate formats, including in-person, virtual, and hybrid delivery.
• Ensure trainers and facilitators meet established quality standards.
• Monitor participant engagement and learning outcomes.
• Conduct periodic quality reviews of training sessions.
• Address training delivery issues and implement improvements.
• Ensure participants receive a professional and effective learning experience.

5. Trainer & Facilitator Management

• Identify, recruit, and maintain a network of qualified trainers and facilitators.
• Evaluate trainer qualifications, experience, and subject-matter expertise.
• Assign facilitators based on program requirements.
• Provide trainers with appropriate briefs, materials, and expectations.
• Monitor trainer performance and participant feedback.
• Develop and maintain a database of approved trainers and subject-matter experts.

6. Corporate Training & Client Solutions

• Develop training solutions for corporate and institutional clients.
• Work with the Head of Sales to support training proposals and client presentations.
• Participate in client consultations and training needs discussions.
• Develop customized corporate training programs.
• Ensure training programs meet agreed client objectives and requirements.
• Monitor client satisfaction and identify opportunities for additional training services.

7. Training Operations

• Coordinate training schedules, venues, platforms, materials, facilitators, and participants.
• Work with Operations to ensure smooth delivery of training programs.
• Ensure training resources are available before each session.
• Maintain accurate records of training programs and participants.
• Monitor attendance, completion, assessments, and certificates where applicable.
• Ensure training activities are delivered according to established timelines.

8. Learning & Development Partnerships

• Identify opportunities for partnerships with professional bodies, educational institutions, industry experts, and organizations.
• Develop relationships with qualified trainers and training providers.
• Explore opportunities for co-branded or collaborative training programs.
• Support the development of professional learning networks and partnerships.
• Identify opportunities for accreditation or recognized training pathways where appropriate.

9. Training Marketing & Business Development

• Work with the Head of Marketing to promote training programs and learning opportunities.
• Support the Head of Sales in generating corporate training opportunities.
• Identify potential markets and organizations that may require training services.
• Contribute to training proposals, brochures, presentations, and promotional materials.
• Monitor enrollment and participation trends.
• Recommend strategies for increasing training revenue and participation.

10. Training Performance & Evaluation

• Establish and monitor training KPIs.
• Evaluate participant satisfaction and learning outcomes.
• Analyze attendance, completion, assessment, and feedback data.
• Conduct post-training evaluations.
• Identify areas for improvement based on participant and client feedback.
• Prepare regular training performance reports for Executive Management.

11. Training Budget & Resource Management

• Develop training budgets and resource requirements.
• Monitor training-related expenditure.
• Ensure efficient use of training resources.
• Review trainer and facilitator fees.
• Monitor the financial performance of training programs.
• Identify opportunities to improve training efficiency and profitability.

12. Compliance & Standards

• Ensure training programs comply with applicable company policies and relevant professional standards.
• Maintain appropriate training documentation and records.
• Ensure training materials are appropriately reviewed and updated.
• Protect confidential client and participant information.
• Support quality assurance and accreditation requirements where applicable.

KEY PERFORMANCE INDICATORS (KPIs)

The Head of Training may be measured using:

• Number of training programs delivered
• Training revenue
• Training program profitability
• Participant enrollment
• Training completion rate
• Participant satisfaction
• Client satisfaction
• Learning outcome achievement
• Corporate training contracts secured
• Repeat corporate clients
• Trainer performance
• Training program quality
• Training needs assessment completion
• Training program development and update rate
• Achievement of training targets

QUALIFICATIONS

• Bachelor's degree in Human Resource Management, Education, Training and Development, Business Administration, Organizational Development, or a related field.
• Master's degree or relevant professional qualification is an advantage.
• 5–8 years of relevant experience in learning and development, corporate training, HR, education, or organizational development.
• Demonstrated experience developing and managing professional training programs.
• Experience managing trainers, facilitators, or learning teams.
• Experience in corporate training, HR consulting, recruitment, or professional services is an advantage.

REQUIRED SKILLS & COMPETENCIES

• Training and development
• Learning and development strategy
• Training needs assessment
• Curriculum and course development
• Facilitation
• Trainer management
• Program management
• Client relationship management
• Learning evaluation
• Performance management
• Budget management
• Business development
• Communication and presentation
• Project management
• Data analysis and reporting
• Digital learning and training technology
• Problem-solving
• Leadership

CORE VALUES

The Head of Training is expected to demonstrate:

• Excellence
• Professionalism
• Integrity
• Innovation
• Accountability
• Collaboration
• Continuous Learning
• Client Focus
• Respect
• Quality

WORKING RELATIONSHIPS

The Head of Training will work closely with:

• Managing Director
• Executive Management
• Head of Sales
• Head of Marketing
• Head of Operations
• Head of HR
• Head of Staffing
• Head of Finance
• Head of Legal
• Trainers and Facilitators
• Corporate Clients
• Professional Partners
• Training Participants

ROLE EXPECTATIONS

The Head of Training is expected to build and maintain a high-quality training portfolio, deliver relevant and impactful learning solutions, develop strong corporate training relationships, maintain high standards among trainers and facilitators, and contribute to the growth and profitability of Sizanid Staffing's training services.