Immigration Case Manager

IMMIGRATION CASE MANAGER

JOB SUMMARY

The Immigration Case Manager will manage and coordinate immigration cases for employees and candidates, ensuring applications are complete, accurate, and submitted within required timelines. The role involves case tracking, documentation, communication, and compliance support throughout the immigration process.

KEY RESPONSIBILITIES

1. Case Management

• Manage immigration cases from initial assessment through completion.
• Track case milestones, deadlines, and application status.

2. Documentation & Application Support

• Review and organize required immigration documents and information.
• Assist with preparing and submitting complete and accurate applications.

3. Client & Employee Support

• Communicate with employees and candidates regarding case requirements and progress.
• Respond to inquiries and provide timely case updates.

4. Compliance & Coordination

• Ensure cases follow applicable immigration requirements and procedures.
• Coordinate with immigration professionals, legal representatives, and relevant authorities.

5. Records & Reporting

• Maintain accurate and confidential case files and databases.
• Prepare case status reports and escalate issues or delays when necessary.

KEY PERFORMANCE INDICATORS (KPIs)

• Timely completion and progression of immigration cases.
• Accuracy and completeness of applications and documentation.
• Compliance with immigration requirements and deadlines.
• Response and resolution time for case-related inquiries.
• Accuracy and confidentiality of case records.

QUALIFICATIONS

• Bachelor’s degree in Human Resources, Business Administration, Law, International Relations, or a related field.
• 2–4 years of experience in immigration case management, global mobility, HR, or a related field.
• Knowledge of immigration applications, work permits, and case procedures.
• Strong organizational, communication, and problem-solving skills.

ROLE EXPECTATIONS

• Manage multiple immigration cases accurately and efficiently.
• Maintain strict confidentiality of sensitive information.
• Monitor deadlines and communicate important updates promptly.
• Maintain professional communication with all stakeholders.
• Follow applicable immigration procedures and organizational policies.

LOCATION

Mississauga, Ontario, Canada