IMMIGRATION MANAGER
JOB SUMMARY
The Immigration Manager oversees employee immigration processes, ensuring visa, work permit, and immigration matters are managed accurately and in compliance with applicable regulations. The role supports employees and business teams throughout the immigration process.
KEY RESPONSIBILITIES
1. Immigration Management
- Oversee work permits, visas, and immigration applications.
- Manage immigration cases from initiation through completion.
- Monitor application timelines and requirements.
2. Compliance
- Ensure immigration activities comply with applicable laws and regulations.
- Monitor changes to immigration requirements and policies.
- Maintain accurate and confidential immigration records.
3. Employee Support
- Provide guidance to employees on immigration requirements and processes.
- Respond to immigration-related questions and concerns.
- Keep employees informed of case progress and requirements.
4. Stakeholder & Vendor Management
- Coordinate with legal counsel and immigration service providers.
- Work with HR, payroll, and business leaders on immigration matters.
- Monitor external provider performance and case progress.
5. Reporting & Process Improvement
- Track immigration cases, deadlines, and outcomes.
- Prepare immigration reports for management.
- Identify opportunities to improve immigration processes and service delivery.
KEY PERFORMANCE INDICATORS (KPIs)
- Timely processing of immigration cases.
- Immigration compliance rate.
- Accuracy of applications and documentation.
- Employee satisfaction.
- Case resolution time.
- Vendor performance.
QUALIFICATIONS
- Bachelor’s degree in Human Resources, Business Administration, Law, International Relations, or a related field.
- 5+ years of experience in immigration, global mobility, HR, or a related field.
- Strong knowledge of Canadian immigration processes and regulations.
REQUIRED SKILLS & COMPETENCIES
- Immigration case management
- Regulatory compliance
- Work permit and visa processes
- Stakeholder management
- Project coordination
- Communication skills
- Problem-solving
- Attention to detail
- Confidentiality
- HR and case management systems
CORE VALUES
- Integrity
- Compliance
- Professionalism
- Accountability
- Confidentiality
- Collaboration
- Excellence
WORKING RELATIONSHIPS
Internal:
- HR Team
- Global Mobility Team
- Legal & Compliance
- Payroll
- Business Leaders
External:
- Immigration lawyers
- Government agencies
- Immigration consultants
- External service providers
ROLE EXPECTATIONS
- Manage immigration cases accurately and efficiently.
- Maintain compliance with immigration requirements.
- Provide timely and professional employee support.
- Protect confidential immigration information.
- Monitor deadlines and case progress.
- Identify opportunities to improve immigration processes.