INSIDE SALES REPRESENTATIVE

JOB OVERVIEW

Sizanid Staffing is looking for a motivated and results-oriented inside Sales Representative* to support the company's business development and revenue growth efforts. The successful candidate will be responsible for identifying prospective clients, conducting outbound and inbound sales activities, qualifying leads, scheduling sales meetings, following up with prospects, and converting qualified opportunities into clients.

The role requires strong communication, relationship-building, persuasion, and follow-up skills. The Inside Sales Representative will work closely with the Sales Manager, Marketing, Staffing, Recruitment, and Client Services teams to generate new business and promote Sizanid Staffing's HR, recruitment, staffing, training, and workforce solutions. JOB SUMMARY

The Inside Sales Representative is responsible for generating and converting sales opportunities through phone calls, email, social media, online meetings, and other remote sales channels. The role focuses on prospecting, lead qualification, relationship development, sales presentations, follow-ups, and supporting the achievement of individual and team sales targets.

KEY RESPONSIBILITIES

1. Lead Generation & Prospecting

Identify and research potential clients and business opportunities.
Conduct outbound calls, emails, and other sales outreach activities.
Build and maintain a pipeline of qualified prospects.
Research organizations that may require Sizanid Staffing's services.
Generate leads through approved sales channels and prospecting methods.

2. Lead Qualification

Engage prospective clients to understand their business and workforce needs.
Qualify leads based on established sales criteria.
Identify decision-makers and key stakeholders within target organizations.
Determine prospect needs, timelines, budgets, and service requirements.
Update lead qualification information in the CRM.

3. Sales Outreach

Conduct professional sales calls and virtual meetings with prospects.
Introduce Sizanid Staffing and explain relevant services and solutions.
Respond to prospect enquiries promptly.
Use consultative selling techniques to understand and address client needs.
Maintain consistent and professional communication throughout the sales process.

4. Follow-Up & Pipeline Management

Follow up consistently with prospects and qualified leads.
Maintain accurate records of all prospect interactions.
Track opportunities throughout the sales funnel.
Ensure no qualified lead is neglected or left without appropriate follow-up.
Re-engage inactive or previously contacted prospects where appropriate.

5. Sales Conversion

Convert qualified prospects into clients.
Present appropriate Sizanid Staffing services based on client requirements.
Support the preparation and delivery of proposals and sales presentations.
Address routine objections and concerns.
Escalate complex commercial or contractual matters to the Sales Manager.

6. Client Relationship Management

Build professional relationships with prospective and existing clients.
Maintain regular communication with assigned prospects and accounts.
Provide accurate information regarding Sizanid Staffing's services.
Support client retention and relationship-building activities.
Maintain a professional customer experience throughout the sales process.

7. CRM & Sales Documentation

Maintain accurate and up-to-date CRM records.
Record calls, emails, meetings, follow-ups, opportunities, and outcomes.
Ensure lead and client information is complete and accurate.
Update sales pipeline stages promptly.
Prepare sales activity reports as required.

8. Sales Targets & Performance

Achieve assigned individual sales and activity targets.
Meet agreed call, outreach, appointment, lead-generation, and conversion targets.
Monitor personal sales performance and identify areas for improvement.
Participate in regular sales reviews with the Sales Manager.
Take corrective action when performance falls below agreed targets.

9. Appointment Setting

Schedule consultations, discovery calls, demonstrations, and sales meetings.
Coordinate availability between prospects and the sales team.
Confirm meetings and send appropriate reminders.
Ensure relevant prospect information is provided to the Sales Manager before meetings.

10. Market & Competitor Research

Research target industries, organizations, and potential clients.
Monitor relevant market developments and client needs.
Gather information about competitors and alternative service providers.
Share useful market insights with the Sales Manager and Marketing team.

11. Cross-Departmental Collaboration

Work with Marketing to follow up on marketing-generated leads.
Coordinate with Staffing and Recruitment teams to understand client workforce requirements.
Work with Client Services to support smooth client handovers.
Coordinate with Finance on relevant billing or payment matters when required.
Collaborate with other departments to support client acquisition and service delivery.

12. Continuous Improvement

Identify ways to improve prospecting, outreach, qualification, and conversion processes.
Participate in sales training and coaching.
Share feedback on common prospect objections and market needs.
Test approved sales approaches and communication methods.
Maintain awareness of effective sales practices and industry developments.

KEY PERFORMANCE INDICATORS (KPIs)

Number of qualified leads generated
Number of outbound sales calls
Number of sales emails and outreach activities
Lead response time
Lead qualification rate
Number of sales appointments booked
Appointment attendance rate
Lead-to-opportunity conversion rate
Opportunity-to-client conversion rate
New clients acquired
Sales revenue generated
Sales pipeline value
Sales follow-up completion rate
CRM data accuracy
Average sales cycle
Client satisfaction
Achievement of individual sales targets

QUALIFICATIONS

Bachelor's degree or diploma in Sales, Marketing, Business Administration, Communications, Management, or a related field.
1–3 years of experience in sales, telesales, inside sales, business development, customer service, or a related role.
Experience in B2B sales is an advantage.
Experience in HR, recruitment, staffing, consulting, or professional services is an advantage.
Previous experience working with CRM systems is preferred.

REQUIRED SKILLS & COMPETENCIES

Inside sales
Lead generation
Prospecting
Cold calling
Email outreach
Lead qualification
Consultative selling
Relationship building
Objection handling
Negotiation
Sales closing
CRM management
Pipeline management
Appointment setting
Customer service
Communication and interpersonal skills
Persuasion and presentation skills
Active listening
Time management
Target orientation
Organization and follow-up
Problem-solving
Digital communication skills

CORE VALUES

Integrity
Professionalism
Accountability
Excellence
Client Focus
Collaboration
Respect
Responsiveness
Continuous Learning
Continuous Improvement

WORKING RELATIONSHIPS

Internal:

Sales Manager
Head of Sales
Business Development Team
Marketing Department
Staffing Department
Recruitment Team
Client Services Team
Finance Department
Operations Department

External:

Prospective clients
Existing clients
Business owners
HR professionals
Hiring managers
Corporate decision-makers
Business partners

ROLE EXPECTATIONS

Consistently meet assigned sales activity and revenue targets.
Maintain a healthy and accurately documented sales pipeline.
Respond to leads and prospect enquiries promptly.
Conduct professional and persuasive sales conversations.
Follow up consistently and professionally with prospects.
Maintain accurate CRM records and sales documentation.
Represent Sizanid Staffing professionally in all interactions.
Work collaboratively with other departments to support successful client acquisition.
Demonstrate resilience, initiative, accountability, and a strong customer-focused approach.

Inside Sales Representatives