IT Infrastructure Engineer

IT INFRASTRUCTURE ENGINEER

JOB SUMMARY

The IT Infrastructure Engineer designs, maintains, and supports the organization’s IT infrastructure, including networks, servers, cloud systems, and related technologies.

KEY RESPONSIBILITIES

1. Infrastructure Management

• Maintain servers, networks, cloud platforms, and IT systems.
• Monitor infrastructure performance, availability, and capacity.

2. Technical Support

• Troubleshoot infrastructure and connectivity issues.
• Resolve technical problems and minimize system downtime.

3. Security & Maintenance

• Implement infrastructure security controls and access management.
• Perform system updates, backups, and maintenance activities.

4. Projects & Documentation

• Support infrastructure upgrades and technology projects.
• Maintain accurate technical documentation and system records.

KEY PERFORMANCE INDICATORS (KPIs)

• Infrastructure availability and reliability.
• System uptime and issue resolution times.
• Successful completion of infrastructure projects.
• Security and backup compliance.
• Accuracy of technical documentation.

QUALIFICATIONS

• Bachelor’s degree in IT, Computer Science, or related field.
• 3–5 years of infrastructure or systems engineering experience.
• Knowledge of networking, servers, cloud platforms, and cybersecurity.
• Strong troubleshooting and problem-solving skills.

ROLE EXPECTATIONS

• Maintain secure, reliable, and efficient infrastructure.
• Respond promptly to technical issues.
• Support infrastructure improvements and upgrades.
• Follow IT security and operational standards.