IT MANAGER
JOB SUMMARY
The IT Manager will oversee the organization’s technology infrastructure, systems, and IT operations. The role will ensure reliable IT services, support employees with technical needs, maintain cybersecurity standards, and manage technology projects and resources.
KEY RESPONSIBILITIES
1. IT Operations
- Oversee daily IT operations, systems, networks, and technology infrastructure.
- Ensure reliable and secure access to IT services and business systems.
2. Technical Support
- Manage IT support activities and resolve escalated technical issues.
- Ensure employees receive timely assistance with hardware, software, and system-related needs.
3. Security & Compliance
- Implement and monitor IT security policies, controls, and procedures.
- Support data protection, access management, backups, and cybersecurity initiatives.
4. Projects & Vendor Management
- Coordinate IT projects, system upgrades, and technology implementations.
- Manage relationships with IT vendors and service providers.
KEY PERFORMANCE INDICATORS (KPIs)
- IT system availability and reliability.
- Timely resolution of technical support issues.
- Effective implementation of cybersecurity controls.
- Successful completion of IT projects and upgrades.
- Efficient management of IT vendors and resources.
QUALIFICATIONS
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 4–6 years of IT experience, including management or supervisory experience preferred.
- Strong knowledge of networks, systems, cybersecurity, and IT infrastructure.
- Experience with IT support tools, cloud platforms, and business systems.
- Strong leadership, problem-solving, communication, and organizational skills.
ROLE EXPECTATIONS
- Maintain reliable and secure IT operations.
- Protect company systems and information.
- Provide effective technical support to employees.
- Manage IT resources and vendors responsibly.
- Stay informed about relevant technology and cybersecurity developments.