IT Operations Manager

IT OPERATIONS MANAGER

JOB SUMMARY

The IT Operations Manager oversees daily IT operations, infrastructure, systems, and technical support to ensure reliable, secure, and efficient technology services across the organization.

KEY RESPONSIBILITIES

1. IT Operations

• Manage IT infrastructure, systems, networks, and day-to-day operations.
• Monitor system performance, availability, and service reliability.

2. Technical Support

• Oversee IT support and timely resolution of technical issues.
• Maintain effective IT service processes and documentation.

3. Security & Compliance

• Support cybersecurity controls, access management, and data protection.
• Ensure IT operations follow organizational policies and standards.

4. Projects & Vendors

• Coordinate IT projects, upgrades, and system implementations.
• Manage technology vendors, resources, and service providers.

KEY PERFORMANCE INDICATORS (KPIs)

• System availability and reliability.
• IT support response and resolution times.
• Security and compliance performance.
• Successful delivery of IT projects.
• Vendor and IT resource management.

QUALIFICATIONS

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 4–6 years of IT operations or infrastructure experience.
• Knowledge of networks, systems, cloud platforms, and cybersecurity.
• Strong leadership, problem-solving, and communication skills.

ROLE EXPECTATIONS

• Maintain reliable and secure IT operations.
• Provide effective support to employees and business teams.
• Proactively identify and resolve technology issues.
• Manage IT resources and vendors efficiently.
• Stay current with emerging technology and security practices.