Operations Intern

OPERATIONS INTERN

JOB SUMMARY

The Operations Intern provides administrative, coordination, and operational support to the Business Operations team at Sizanid Staffing. The role provides practical exposure to business operations, project coordination, process management, reporting, documentation, and cross-functional collaboration.

The Operations Intern will assist with day-to-day operational activities, maintain records, support meetings and projects, track tasks and deadlines, and contribute to process improvement initiatives under the supervision of the Operations Manager.

KEY RESPONSIBILITIES

1. Operations Support

• Assist with daily operational activities and administrative tasks.
• Support the Operations team in implementing routine business processes.
• Assist with tracking departmental activities and deadlines.
• Complete assigned operational tasks accurately and on time.

2. Administrative Support

• Assist with preparing, organizing, and filing business documents.
• Maintain digital and physical records as required.
• Support data entry and administrative updates.
• Assist with preparing correspondence, forms, reports, and other documents.

3. Meeting & Scheduling Support

• Assist with scheduling internal meetings and appointments.
• Prepare meeting materials when required.
• Take meeting notes and record action items under supervision.
• Follow up on assigned meeting actions and deadlines.

4. Data & Reporting Support

• Collect and organize operational data.
• Assist with preparing spreadsheets, trackers, and basic reports.
• Update operational databases and records.
• Help ensure data is accurate and properly maintained.

5. Project Support

• Assist with operational projects and initiatives.
• Track assigned project tasks and deadlines.
• Support project documentation and administrative activities.
• Assist project teams with coordination and follow-up activities.

6. Cross-Departmental Coordination

• Support communication between Operations and other departments.
• Assist with collecting information required from different teams.
• Help coordinate departmental requests and operational activities.
• Maintain professional communication with internal stakeholders.

7. Process Improvement Support

• Observe and document operational processes.
• Identify routine administrative or workflow challenges and report them to the supervisor.
• Assist with updating process documents and standard operating procedures.
• Support initiatives aimed at improving efficiency and productivity.

8. Records & Documentation

• Maintain organized operational files and records.
• Assist with document filing and retrieval.
• Ensure assigned records are updated accurately.
• Handle company information responsibly and maintain confidentiality.

9. Task Tracking & Follow-Up

• Maintain task trackers and checklists as assigned.
• Follow up on outstanding tasks under supervision.
• Communicate delays or challenges to the Operations Manager.
• Ensure completed assignments are properly recorded.

10. General Operational Assistance

• Assist with office and operational coordination where required.
• Support the preparation of presentations and operational materials.
• Assist with special projects and assignments.
• Perform other reasonable duties assigned by the Operations Manager.

KEY PERFORMANCE INDICATORS (KPIs)

• Timely completion of assigned tasks.
• Accuracy of data and documentation.
• Accuracy of operational records.
• Timeliness of reporting and updates.
• Completion of assigned project support activities.
• Responsiveness to operational requests.
• Adherence to company procedures.
• Quality of administrative support provided.
• Demonstrated learning and application of operational knowledge.
• Contribution to process improvement activities.

QUALIFICATIONS

• Current student, recent graduate, or graduate pursuing a degree in Business Administration, Operations Management, Management, Project Management, HRM, Economics, or a related field.
• Strong interest in business operations and organizational management.
• Previous internship, volunteer, administrative, or project experience is an advantage but not required.
• Basic proficiency in Microsoft Office or Google Workspace.
• Willingness to learn business operations, processes, and organizational systems.

REQUIRED SKILLS & COMPETENCIES

• Administrative and organizational skills
• Basic business operations knowledge
• Data entry and record management
• Microsoft Office or Google Workspace
• Written and verbal communication
• Time management
• Attention to detail
• Task tracking and follow-up
• Teamwork and collaboration
• Basic problem-solving skills
• Willingness to learn
• Adaptability
• Professionalism
• Confidentiality
• Ability to follow instructions and procedures

CORE VALUES

• Integrity
• Professionalism
• Accountability
• Excellence
• Collaboration
• Respect
• Willingness to Learn
• Efficiency
• Confidentiality
• Continuous Improvement

WORKING RELATIONSHIPS

Internal:

• Operations Manager
• Head of Operations
• Business Operations Coordinator
• Operations Analysts
• Project Manager
• HR & Recruitment Team
• Staffing Team
• Finance Department
• Marketing Department
• Technology Department
• Other departmental teams

External:

• Clients
• Vendors and service providers
• Consultants
• Other relevant stakeholders, as assigned

ROLE EXPECTATIONS

• Demonstrate willingness to learn and develop practical operational skills.
• Complete assigned tasks accurately and within agreed deadlines.
• Maintain professionalism and confidentiality at all times.
• Ask questions and seek clarification when instructions are unclear.
• Maintain organized records and documentation.
• Communicate challenges and delays promptly.
• Demonstrate initiative while working within assigned responsibilities.
• Support teamwork and contribute positively to the Operations team.