OPERATIONS MANAGER

JOB SUMMARY

The Operations Manager is responsible for managing the day-to-day operational activities of Sizanid Staffing and ensuring that business processes, service delivery, teams, and resources operate efficiently and effectively.

The role supports the Head of Operations in implementing operational strategies, improving processes, coordinating departmental activities, monitoring performance, managing operational resources, and ensuring that Sizanid Staffing consistently delivers high-quality HR, recruitment, staffing, training, and related services to its clients.

KEY RESPONSIBILITIES

1. Daily Operations Management

Oversee the day-to-day operations of the organization.
Ensure operational activities are completed efficiently and on schedule.
Coordinate workflows across relevant departments.
Monitor operational priorities and ensure timely execution.
Identify and resolve day-to-day operational challenges.
Ensure teams have the resources required to perform their responsibilities.

2. Service Delivery Management

Monitor the delivery of Sizanid Staffing's services to clients.
Ensure services are delivered according to agreed standards, timelines, and requirements.
Coordinate with Staffing, Recruitment, Training, Client Services, and other relevant teams.
Monitor service delivery issues and coordinate appropriate solutions.
Ensure client commitments are effectively communicated and executed.

3. Process Management

Develop, implement, and maintain operational procedures and workflows.
Review existing processes and identify areas for improvement.
Develop and maintain Standard Operating Procedures (SOPs).
Ensure employees follow approved operational processes.
Identify inefficiencies, bottlenecks, and unnecessary administrative activities.
Recommend process improvements to the Head of Operations.

4. Team Coordination & Supervision

Coordinate operational teams and activities.
Assign responsibilities and monitor completion of operational tasks.
Support department heads and team leaders with operational requirements.
Monitor employee productivity and adherence to operational standards.
Support performance management and staff development.
Promote teamwork, accountability, and professional conduct.

5. Operational Planning

Support the development of operational plans and objectives.
Translate organizational goals into practical operational activities.
Establish operational timelines and priorities.
Monitor progress against operational plans.
Identify resource requirements and operational risks.
Provide recommendations to the Head of Operations.

6. Performance Monitoring

Establish and monitor operational KPIs.
Track productivity, turnaround times, service delivery, and process performance.
Prepare regular operational performance reports.
Analyze operational data to identify trends and performance gaps.
Develop corrective actions where performance falls below expectations.
Monitor departmental compliance with operational standards.

7. Resource Management

Coordinate the effective use of operational resources.
Monitor office, equipment, technology, and other operational requirements.
Work with Finance and relevant department heads on resource planning.
Identify opportunities to improve resource utilization.
Support procurement and operational expenditure processes.
Ensure resources are available when required.

8. Client & Stakeholder Coordination

Support the Head of Operations in managing operational relationships with clients.
Coordinate responses to operational client requirements.
Monitor client service issues and ensure timely follow-up.
Work with the Head of Client Services to resolve service delivery concerns.
Coordinate with internal teams to ensure client requirements are fulfilled.

9. Risk Management & Compliance

Identify and monitor operational risks.
Ensure operational activities comply with company policies and procedures.
Support implementation of risk mitigation measures.
Report significant operational risks to the Head of Operations.
Maintain appropriate operational records and documentation.
Support internal reviews and audits where required.

10. Technology & Systems

Work with the Head of Technology to ensure operational systems support business requirements.
Identify opportunities to improve operations through technology and automation.
Monitor the use of operational platforms, databases, and workflow systems.
Support the implementation of new operational technologies.
Ensure teams appropriately use approved systems and tools.

11. Meetings & Reporting

Conduct regular operational meetings with relevant teams.
Track action items and ensure timely follow-up.
Prepare operational reports for the Head of Operations.
Escalate significant operational issues and unresolved matters.
Provide recommendations based on operational performance data.

12. Continuous Improvement

Identify opportunities to improve operational efficiency and service quality.
Lead operational improvement projects assigned by the Head of Operations.
Gather feedback from employees, clients, and departments.
Implement approved process improvements.
Monitor the impact of operational changes.
Promote a culture of continuous improvement across operations.

KEY PERFORMANCE INDICATORS (KPIs)

The Operations Manager may be measured using:

Operational efficiency
Service delivery performance
Process turnaround time
Achievement of operational targets
Client service resolution time
Employee productivity
SOP compliance
Process error rate
Operational cost efficiency
Resource utilization
Completion of operational projects
Operational issue resolution rate
Internal stakeholder satisfaction
Client satisfaction
Achievement of departmental KPIs

QUALIFICATIONS

Bachelor's degree in Business Administration, Operations Management, Management, Human Resource Management, or a related field.
Professional qualification in Operations, Project Management, or a related discipline is an advantage.
4–6 years of experience in operations, administration, HR, recruitment, staffing, business management, or a related field.
Demonstrated experience coordinating teams, processes, and operational activities.
Experience in HR, recruitment, staffing, consulting, or professional services is an advantage.

REQUIRED SKILLS & COMPETENCIES

Operations management
Process management
Service delivery
Team coordination
Project management
Performance management
Resource management
Risk management
Problem-solving
Data analysis and reporting
Process improvement
Stakeholder management
Communication
Organization and time management
Decision-making
Leadership
Technology and workflow management

CORE VALUES

The Operations Manager is expected to demonstrate:

Integrity
Accountability
Efficiency
Professionalism
Excellence
Reliability
Collaboration
Responsiveness
Adaptability
Continuous Improvement

WORKING RELATIONSHIPS

The Operations Manager will work closely with:

Head of Operations
Managing Director
Executive Management
Head of HR
Head of Staffing
Head of Sales
Head of Client Services
Head of Training
Head of Finance
Head of Technology
Head of Marketing
Administrative and Operational Teams
Clients and Business Partners

ROLE EXPECTATIONS

The Operations Manager is expected to ensure that Sizanid Staffing's day-to-day operations run efficiently, services are delivered according to established standards, teams and resources are effectively coordinated, operational challenges are resolved promptly, and continuous improvements are made to support the company's growth and strategic objectives.