Project Manager (Operations)

PROJECT MANAGER (OPERATIONS)

JOB SUMMARY

The Project Manager (Operations) is responsible for planning, coordinating, executing, and monitoring operational projects across Sizanid Staffing. The role ensures that projects are delivered on time, within scope and budget, and in alignment with the organization’s strategic and operational objectives.

The Project Manager will coordinate cross-functional teams, manage project resources and timelines, identify and mitigate risks, monitor project performance, and ensure effective communication among internal teams, clients, vendors, and other stakeholders. The role will support the continuous improvement of operational processes and successful implementation of organizational initiatives.

KEY RESPONSIBILITIES

1. Project Planning & Management

• Develop project plans, timelines, milestones, deliverables, and work plans.
• Define project scope, objectives, requirements, and expected outcomes.
• Establish project priorities and coordinate activities from initiation through completion.
• Ensure projects remain aligned with organizational goals and operational priorities.

2. Project Execution & Coordination

• Coordinate the implementation of operational projects across relevant departments.
• Assign tasks, responsibilities, and deadlines to project team members.
• Monitor project activities to ensure deliverables are completed as planned.
• Coordinate internal teams and external stakeholders involved in project execution.

3. Project Monitoring & Performance

• Track project progress against timelines, budgets, milestones, and deliverables.
• Maintain project trackers, schedules, action logs, and status reports.
• Identify delays, bottlenecks, and performance issues and take appropriate corrective action.
• Provide regular updates to the Head of Operations and relevant management teams.

4. Resource & Budget Management

• Coordinate the effective allocation of project resources.
• Monitor project-related expenditure and ensure adherence to approved budgets.
• Identify resource requirements and escalate shortages or constraints.
• Support cost-control measures throughout project implementation.

5. Risk & Issue Management

• Identify potential project risks, dependencies, and operational challenges.
• Develop and implement risk mitigation and contingency measures.
• Maintain project risk and issue registers.
• Escalate significant risks and unresolved issues to management promptly.

6. Cross-Functional Collaboration

• Work closely with HR, Recruitment, Staffing, Finance, Marketing, Technology, and other departments where required.
• Facilitate collaboration between teams to achieve project objectives.
• Ensure clear responsibilities, communication, and accountability across project teams.

7. Stakeholder Management

• Maintain effective communication with internal and external stakeholders.
• Coordinate project meetings, briefings, and progress reviews.
• Manage stakeholder expectations regarding project scope, timelines, deliverables, and changes.
• Address stakeholder concerns and coordinate appropriate resolutions.

8. Process Improvement

• Identify opportunities to improve operational processes and workflows.
• Support the implementation of new systems, procedures, and operational initiatives.
• Document lessons learned and recommend improvements for future projects.
• Promote efficiency, standardization, and continuous improvement.

9. Project Documentation & Reporting

• Maintain accurate and up-to-date project documentation.
• Prepare project status reports, dashboards, meeting minutes, and performance summaries.
• Track project decisions, actions, changes, risks, and approvals.
• Ensure project records are properly organized and accessible.

10. Quality Assurance & Compliance

• Ensure project deliverables meet established quality standards.
• Monitor compliance with Sizanid Staffing policies, procedures, and applicable requirements.
• Conduct project reviews to identify gaps and corrective actions.
• Ensure project documentation and processes meet organizational standards.

11. Change Management

• Assess and document proposed changes to project scope, timelines, resources, or deliverables.
• Coordinate change requests and obtain appropriate approvals.
• Communicate approved changes to relevant stakeholders.
• Monitor the impact of changes on project outcomes.

12. Project Closure & Evaluation

• Coordinate project completion and final deliverables.
• Conduct post-project reviews and performance evaluations.
• Document lessons learned, achievements, challenges, and recommendations.
• Prepare final project reports and ensure proper handover of completed projects.

KEY PERFORMANCE INDICATORS (KPIs)

• Percentage of projects delivered on time.
• Percentage of projects delivered within approved budget.
• Project completion rate.
• Achievement of project milestones and deliverables.
• Project scope adherence.
• Stakeholder satisfaction.
• Project issue resolution time.
• Risk identification and mitigation effectiveness.
• Resource utilization and efficiency.
• Number of successfully implemented process improvements.
• Project documentation accuracy and completeness.
• Project reporting timeliness and accuracy.
• Quality of project deliverables.
• Post-project improvement implementation rate.
• Achievement of project-specific objectives.

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Project Management, Operations Management, Management, HRM, or a related field.
• Professional certification in Project Management such as PMP, PRINCE2, CAPM, or an equivalent qualification is an advantage.
• 3–5 years of experience in project management, operations, business administration, or a related field.
• Experience managing cross-functional projects and coordinating multiple stakeholders.
• Experience in operations, HR, recruitment, staffing, consulting, or professional services is an advantage.
• Demonstrated experience managing project timelines, resources, risks, and deliverables.

REQUIRED SKILLS & COMPETENCIES

• Project management and coordination
• Operational planning and execution
• Project scheduling and timeline management
• Resource and budget management
• Risk and issue management
• Stakeholder management
• Cross-functional team coordination
• Process improvement
• Change management
• Performance monitoring and reporting
• Data analysis and problem-solving
• Strong organizational and time-management skills
• Excellent written and verbal communication
• Meeting and presentation skills
• Decision-making and problem-solving
• Attention to detail
• Documentation and record management
• Proficiency in project management and productivity tools
• Ability to manage multiple projects and competing priorities

CORE VALUES

• Integrity
• Professionalism
• Accountability
• Excellence
• Collaboration
• Efficiency
• Innovation
• Transparency
• Respect
• Continuous Improvement

WORKING RELATIONSHIPS

Internal:

• Managing Director
• Head of Operations
• Operations Manager
• Operations Analysts
• HR & Recruitment Teams
• Staffing Team
• Finance Department
• Marketing Department
• Technology Department
• Other departmental heads and project teams

External:

• Clients
• Consultants
• Vendors and service providers
• Project partners
• Other relevant stakeholders

ROLE EXPECTATIONS

• Deliver projects in accordance with approved scope, timelines, budgets, and quality standards.
• Maintain clear and timely communication throughout the project lifecycle.
• Demonstrate strong ownership, accountability, and follow-through.
• Proactively identify risks, issues, and opportunities for improvement.
• Maintain accurate project documentation and reporting.
• Promote collaboration and effective teamwork across departments.
• Ensure projects contribute meaningfully to Sizanid Staffing’s operational and strategic objectives.