SCHEDULING COORDINATOR
JOB SUMMARY
The Scheduling Coordinator is responsible for coordinating employee schedules, maintaining staffing coverage, and supporting daily workforce planning activities. The role ensures schedules are accurate, communicated on time, and aligned with operational requirements.
KEY RESPONSIBILITIES
1. Schedule Coordination
- Prepare and maintain employee schedules based on operational needs.
- Coordinate shift assignments and schedule changes.
- Ensure appropriate staffing coverage.
- Communicate schedules and updates to employees and managers.
2. Attendance & Schedule Monitoring
- Monitor attendance, absences, and schedule adherence.
- Track schedule changes and employee availability.
- Identify coverage gaps and escalate them to management.
- Maintain accurate scheduling records.
3. Workforce Support
- Assist with workforce planning and staffing activities.
- Coordinate with HR, recruitment, and operations teams.
- Support temporary staffing adjustments when required.
- Follow up on scheduling-related requests.
4. Reporting & Administration
- Maintain accurate scheduling and workforce records.
- Prepare basic scheduling and attendance reports.
- Update workforce management systems.
- Support workforce planning projects and administrative tasks.
KEY PERFORMANCE INDICATORS (KPIs)
- Schedule accuracy and timeliness.
- Staffing coverage rate.
- Schedule adherence.
- Response time to scheduling requests.
- Accuracy of attendance and scheduling records.
- Timely resolution of scheduling issues.
QUALIFICATIONS
- Bachelor’s degree in Business Administration, Human Resources, Operations, or a related field.
- 1–3 years of experience in scheduling, workforce management, administration, or a related role.
- Experience with scheduling or workforce management systems is an advantage.
REQUIRED SKILLS & COMPETENCIES
- Employee scheduling
- Workforce coordination
- Time and attendance management
- Data entry and record keeping
- Organization and time management
- Communication skills
- Problem-solving
- Attention to detail
- Microsoft Office
- Workforce management systems
CORE VALUES
- Integrity
- Professionalism
- Accountability
- Collaboration
- Efficiency
- Respect
- Excellence
- Continuous Improvement
WORKING RELATIONSHIPS
Internal:
- Workforce Planning & Scheduling Manager
- HR Team
- Recruitment Team
- Operations Team
- Department Managers
- Employees
External:
- Staffing partners
- Workforce technology providers
- External service providers
ROLE EXPECTATIONS
- Maintain accurate and timely employee schedules.
- Ensure appropriate staffing coverage.
- Communicate schedule changes promptly.
- Monitor attendance and schedule adherence.
- Maintain accurate workforce records.
- Respond to scheduling requests efficiently.
- Demonstrate organization, professionalism, accuracy, and accountability.