STAFFING ACCOUNT MANAGER
JOB SUMMARY
The Staffing Account Manager is responsible for managing client relationships and staffing accounts, understanding workforce requirements, and coordinating with recruitment teams to deliver qualified talent. The role ensures client satisfaction, supports staffing needs, and maintains strong long-term business relationships.
KEY RESPONSIBILITIES
1. Client & Account Management
- Manage assigned staffing accounts and serve as the primary client contact.
- Build and maintain strong client relationships.
- Understand client workforce needs, expectations, and hiring priorities.
- Conduct regular account reviews and follow-ups.
2. Staffing Coordination
- Communicate staffing requirements to recruitment teams.
- Coordinate candidate sourcing and placement activities.
- Monitor staffing requests, candidate submissions, and hiring progress.
- Ensure staffing requirements are addressed within agreed timelines.
3. Client Service
- Respond promptly to client questions and staffing concerns.
- Monitor client satisfaction and service delivery.
- Coordinate solutions to staffing and service issues.
- Maintain clear and consistent client communication.
4. Account Performance
- Track account activity, staffing performance, and client feedback.
- Prepare account reports and updates for management.
- Identify trends and opportunities to improve staffing services.
- Monitor service levels and agreed account requirements.
5. Retention & Growth
- Support client retention and account renewal activities.
- Identify opportunities for additional staffing services.
- Strengthen relationships with key client stakeholders.
- Contribute to account growth initiatives.
KEY PERFORMANCE INDICATORS (KPIs)
- Client satisfaction and retention.
- Successful staffing placements.
- Time to fulfill staffing requests.
- Candidate submission and placement rates.
- Account renewal and growth.
- Client response and issue resolution time.
- Accuracy of staffing and account records.
QUALIFICATIONS
- Bachelor’s degree in Business Administration, Human Resources, Marketing, or a related field.
- 3–5 years of experience in staffing, recruitment, account management, or client services.
- Experience managing staffing clients and workforce requirements.
REQUIRED SKILLS & COMPETENCIES
- Staffing and recruitment knowledge
- Account management
- Client relationship management
- Customer service
- Communication and negotiation
- Problem-solving
- Workforce coordination
- CRM and recruitment systems
- Reporting and data analysis
- Organization and time management
- Stakeholder management
CORE VALUES
- Integrity
- Professionalism
- Accountability
- Client Focus
- Collaboration
- Respect
- Excellence
- Continuous Improvement
WORKING RELATIONSHIPS
Internal:
- Head of Client Services / Director of Client Success
- Recruitment Team
- HR Team
- Operations Team
- Senior Management
External:
- Staffing clients
- Candidates and talent partners
- Business partners
- Service providers
ROLE EXPECTATIONS
- Maintain strong relationships with staffing clients.
- Understand and communicate client workforce requirements effectively.
- Coordinate timely and quality staffing solutions.
- Monitor client satisfaction and account performance.
- Support client retention and account growth.
- Resolve staffing concerns promptly and professionally.
- Maintain accurate account and staffing records.