SYSTEMS ADMINISTRATOR

JOB SUMMARY

The Systems Administrator manages and maintains the organization’s servers, operating systems, applications, and IT systems to ensure secure, reliable, and efficient operations.

KEY RESPONSIBILITIES

1. Systems Management

Configure, maintain, and monitor servers, operating systems, and business applications.
Manage user accounts, permissions, and system access.

2. Technical Support

Troubleshoot system, software, and connectivity issues.
Resolve incidents and minimize system downtime.

3. Security & Maintenance

Apply system updates, patches, backups, and security controls.
Monitor systems for vulnerabilities and performance issues.

4. Documentation

Maintain accurate system configurations, procedures, and technical records.
Support IT projects, upgrades, and system improvements.

KEY PERFORMANCE INDICATORS (KPIs)

System uptime and availability.
Incident response and resolution times.
Successful backups and system updates.
Security and access compliance.
Accuracy of system documentation.

QUALIFICATIONS

Bachelor’s degree in IT, Computer Science, or related field.
2–4 years of systems administration experience.
Knowledge of Windows/Linux, networking, cloud systems, and cybersecurity.
Strong troubleshooting, organization, and communication skills.

ROLE EXPECTATIONS

Maintain secure and reliable IT systems.
Resolve technical issues efficiently.
Protect system data and access.
Support continuous improvement of IT operations.