SYSTEMS ANALYST
JOB SUMMARY
The Systems Analyst evaluates, supports, and improves business systems to ensure they meet organizational needs and operate efficiently.
KEY RESPONSIBILITIES
1. Systems Analysis
- Analyze business requirements and identify system improvements.
- Evaluate existing systems, processes, and workflows.
2. System Support
- Troubleshoot system issues and coordinate resolutions.
- Monitor system performance and functionality.
3. Projects & Implementation
- Support system upgrades, integrations, and new technology implementations.
- Coordinate with IT teams and business users during projects.
4. Documentation
- Prepare system requirements, process documentation, and reports.
- Maintain accurate system and technical records.
KEY PERFORMANCE INDICATORS (KPIs)
- System performance and reliability.
- Successful completion of system projects.
- Issue resolution times.
- User satisfaction.
- Accuracy of system documentation.
QUALIFICATIONS
- Bachelor’s degree in IT, Computer Science, Business Information Systems, or related field.
- 2–4 years of systems analysis or IT experience.
- Knowledge of business applications, databases, and system development processes.
- Strong analytical, problem-solving, and communication skills.
ROLE EXPECTATIONS
- Identify opportunities to improve systems and processes.
- Provide effective technical and business support.
- Ensure systems align with organizational requirements.
- Communicate clearly with technical and non-technical stakeholders.