WORKFORCE MANAGEMENT MANAGER
JOB SUMMARY
The Workforce Management Manager is responsible for workforce planning, scheduling, staffing optimization, and performance monitoring. The role ensures the organization has the right staffing levels and resources to meet operational and client requirements.
KEY RESPONSIBILITIES
1. Workforce Planning
- Develop workforce plans based on business and operational requirements.
- Forecast staffing needs and identify potential capacity gaps.
- Monitor workforce demand, availability, and utilization.
- Recommend staffing adjustments when required.
2. Scheduling & Resource Allocation
- Develop and manage employee schedules.
- Allocate resources based on workload and operational priorities.
- Monitor schedule adherence and coverage.
- Coordinate schedule changes and staffing adjustments.
3. Workforce Performance
- Monitor productivity, utilization, attendance, and workforce performance.
- Analyze workforce trends and identify improvement opportunities.
- Provide performance reports and recommendations to management.
4. Staffing Coordination
- Work with HR and recruitment teams to address workforce requirements.
- Support hiring and staffing plans based on forecasts.
- Monitor vacancies and workforce availability.
- Coordinate with managers to address staffing gaps.
5. Reporting & Analytics
- Prepare workforce reports, forecasts, and dashboards.
- Track key workforce management metrics.
- Use workforce data to support operational decision-making.
- Maintain accurate workforce records and reports.
6. Process Improvement
- Identify opportunities to improve workforce efficiency.
- Support workforce management systems and technology.
- Develop and maintain workforce planning procedures.
- Recommend improvements to scheduling and resource allocation processes.
KEY PERFORMANCE INDICATORS (KPIs)
- Forecast accuracy.
- Workforce utilization.
- Schedule adherence.
- Staffing coverage and availability.
- Productivity levels.
- Overtime and staffing costs.
- Vacancy and staffing gap rates.
- Accuracy of workforce reports.
QUALIFICATIONS
- Bachelor’s degree in Business Administration, Human Resources, Operations, Workforce Management, or a related field.
- 4–6 years of experience in workforce management, operations, staffing, or a related role.
- Experience with workforce management systems and data analysis.
REQUIRED SKILLS & COMPETENCIES
- Workforce planning and forecasting
- Scheduling and resource allocation
- Data analysis and reporting
- Workforce management systems
- Staffing coordination
- Performance monitoring
- Problem-solving
- Project management
- Communication and stakeholder management
- Microsoft Office and workforce analytics tools
CORE VALUES
- Integrity
- Professionalism
- Accountability
- Collaboration
- Efficiency
- Excellence
- Continuous Improvement
- Client Focus
WORKING RELATIONSHIPS
Internal:
- Operations Director
- HR Team
- Recruitment Team
- Department Managers
- Employees
- Senior Management
External:
- Staffing partners
- Workforce technology providers
- Clients
- External consultants
ROLE EXPECTATIONS
- Maintain effective workforce planning and staffing coverage.
- Develop accurate forecasts and schedules.
- Monitor workforce performance and utilization.
- Identify and address staffing gaps proactively.
- Provide accurate workforce reports and insights.
- Improve workforce efficiency and resource allocation.
- Demonstrate strong analytical, organizational, and leadership skills.