WORKFORCE PLANNING & SCHEDULING MANAGER
JOB SUMMARY
The Workforce Planning & Scheduling Manager is responsible for forecasting workforce requirements, developing employee schedules, and ensuring staffing levels align with operational and client needs. The role uses workforce data and operational trends to optimize resource allocation, coverage, and productivity.
KEY RESPONSIBILITIES
1. Workforce Planning
- Forecast staffing requirements based on business demand and operational needs.
- Analyze workforce capacity, availability, and utilization.
- Identify staffing gaps and recommend appropriate solutions.
- Develop short- and long-term workforce plans.
2. Scheduling
- Develop and maintain employee schedules based on operational requirements.
- Ensure appropriate staffing coverage across shifts and work periods.
- Monitor schedule adherence and attendance.
- Adjust schedules in response to changing business needs.
3. Resource Allocation
- Allocate workforce resources according to workload and priorities.
- Coordinate staffing changes with managers and HR.
- Support effective utilization of available workforce.
- Monitor overtime and staffing requirements.
4. Workforce Analytics & Reporting
- Analyze workforce trends, demand patterns, and staffing data.
- Prepare forecasts, schedules, dashboards, and management reports.
- Track key workforce planning and scheduling metrics.
- Provide recommendations based on workforce data.
5. Process Improvement
- Identify opportunities to improve scheduling and workforce efficiency.
- Support workforce management systems and tools.
- Develop and maintain scheduling procedures.
- Recommend improvements to workforce planning processes.
KEY PERFORMANCE INDICATORS (KPIs)
- Workforce forecast accuracy.
- Schedule adherence and coverage.
- Staffing utilization.
- Overtime and staffing costs.
- Staffing gap and vacancy rates.
- Schedule accuracy and timeliness.
- Workforce productivity.
- Accuracy of workforce reports.
QUALIFICATIONS
- Bachelor’s degree in Business Administration, Human Resources, Operations, Workforce Management, or a related field.
- 4–6 years of experience in workforce planning, scheduling, operations, or a related role.
- Experience with workforce management systems and data analysis.
REQUIRED SKILLS & COMPETENCIES
- Workforce forecasting
- Employee scheduling
- Resource allocation
- Workforce analytics
- Data analysis and reporting
- Workforce management systems
- Problem-solving
- Organization and time management
- Communication and stakeholder management
- Microsoft Office and analytical tools
CORE VALUES
- Integrity
- Professionalism
- Accountability
- Collaboration
- Efficiency
- Excellence
- Continuous Improvement
- Client Focus
WORKING RELATIONSHIPS
Internal:
- Head of Workforce Management
- Operations Team
- HR Team
- Recruitment Team
- Department Managers
- Employees